HBS3 can't find backups - QNAP NAS Community Forum (2024)

Needed to rebuild my (only) storage pool so it supports snapshots.

Made several backups using HBS3. One to a single drive in the NAS, another to an external USB hard drive.

Removed/created storage pool. Invoked HBS3, started restore, it sat looping for 45 minutes on "loading"

Went out to do some yard work, returned to find I'd been logged out. Log in to find HBS3 has reverted to Backup Station (which of course knows nothing about backups)

Installed HBS3, tried to initiate restore. But it can't find any of the backup directories so can't restore

So I'm dead in the water. I also made a sync if push comes to shove.

Firmware rev stayed current but lots of other applications are gone, too.

This procedure is what tech support said to do

That's awful!

I would bet on the external disk. If you didn't use QuDedup you can use any file transfer tool to restore your backup. If you used QuDedup you can try the extraction tool of choice found in HBS3. If you can't install HBS3 again, you'll find the QuDedup extract utilities in the Qnap Download Center.

Get back to support and report the disaster they've created and the terrible bugs in HBS3.

I felt from the start that it must have been a mistake by someone in the organization to push HBS3 out so soon.

RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

I can install HBS3 OK. The problem is it ties restores to backups. With no record of the backup it doesn't thing there is anything to restore and the "source" drop-down is empty.

I've already opened another support ticket.

I was using versions so I believe QuDedup was forced to be active.

mjstraw wrote: ↑Sun Aug 25, 2019 4:06 amI can install HBS3 OK. The problem is it ties restores to backups. With no record of the backup it doesn't thing there is anything to restore and the "source" drop-down is empty.

Try the separate QuDedup extract tool for your platform that I mentioned earlier and see if that isn't working better.

I've already opened another support ticket.

Good!

I was using versions so I believe QuDedup was forced to be active.

Yes, as far as I can tell that seem to be the only option if you didn't upgrade but create the job under HBS3. I hate that!

RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

Still no (initial) response from support.

I did some more digging around and it looks like there is a selection when creating a restore job named "source"

The choices are "backup job", for which the drop down is then empty, or "destination" where the drop-down is the directory tree and you can locate the backup job's directory.

So I think the trick is to set source = destination. Doesn't that sound intuitive?

Fortunately, I'd done both a backup and a sync before rebuilding the NAS. By the time I discovered this setting I'd already gone thru and manually "restored" everything from the sync.

The whole backup/restore thing seems to be a weak point of qnap.

mjstraw wrote: ↑Wed Aug 28, 2019 1:04 amThe whole backup/restore thing seems to be a weak point of qnap.

HBS 2 was great.

HBS 3 is so far a disaster...

RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

Never used HBS2 - was it different than "backup station"?

On a separate issue I did hear from support that backup/restore won't save/restore permissions from shared folders. When doing a disaster recovery of a NAS with lots of shares that makes for a ton of work manually recording and re-entering permissions on a rebuild

mjstraw wrote: ↑Wed Aug 28, 2019 2:02 amNever used HBS2 - was it different than "backup station"?

It was mostly a new interface but it consolidated both cloud and local/remote backups with versioning integrated inn the program (versioning was added by a separate app previously).

HBS 3 have the potential to be better than HBS 2 as it add good things (the scheduling is very much improved and they cleaned up external backups) but it's still very buggy and if they really mean to force the use of QuDedup it's completely crazy in my opinion. I think that the beta was released prematurely by mistake.

On a separate issue I did hear from support that backup/restore won't save/restore permissions from shared folders. When doing a disaster recovery of a NAS with lots of shares that makes for a ton of work manually recording and re-entering permissions on a rebuild

If you plan your administration well you can minimize the manual post-restore work but a NAS reinstallation and restore of much data is normally never a walk in the park.

It's to avoid the total rebuilds that it's important to use RAID and is critical to do everything we can to keep it in good shape (use SMART testing daily on the disks, do regular RAID-scrubbing, have notifications working and immediately replace faulty disks).

RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

P3R wrote: ↑Wed Aug 28, 2019 2:59 am...if they really mean to force the use of QuDedup it's completely crazy in my opinion. I think that the beta was released prematurely by mistake.

With the release of Hybrid Backup Sync 3.0.191108 QuDedup is optional when creating a new versioned backup job. So finally it works the way it should have from the start!

RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!